N/A
+17705071529
I bought a house that had a new insert installed winter of 2019 by this company. I had a sweeper come inspect since the fireplace was new to me, the sweeper informed me the flue only extended halfway up the chimney and was not installed correctly. It is supposed to extend all the way to the chimney cap, and be secured to the cap. This is according to the stove manufactures instructions on installation. I placed multiple calls to the company to see if they will correct their mistake. I either get a promise to return my call, or no answer at all, multiple messages left... I have a fireplace that is not installed to code, and cannot use it due to safety concerns because The Fireplace Place did not install it correctly. The previous owner is lucky they did not have any major problems, and I am very glad I paid for an inspection, I could have found out about their inept workmanship and lack of concern for customer safety the hard way!!
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Betty Hundley was very easy to work with and very responsive to my requests for different options for our direct vent fireplace. The crew arrived on schedule, removed the vent free fireplace and installed the new direct vent unit. they did a great job! Protected my wood floors, cleaned as they went, and hauled off the old unit. I elected to do the cement board and tile work. Here is the finished product in the attached picture. Very happy with how it all came out.
Have been trying to get my insert repaired for 3months and still have not gotten it fixed. Try calling and no answer was told part was in about a month but, no one will come and put it in. Have run out of patience have no idea why because I originally paid several thousand dollars for insert so would expect some consideration but, so far nothing. No one will even answer phone worst dealings I have had with a company in 76 yrs
I should precede this review with a few details about me that I hope will give even more credence to my accolades. I am an interior designer by schooling and a perfectionist by nature and hold to the highest standards of customer service in my day job. So I am going to be tough to impress in all 3 of these areas, but Fireplace Place managed to do it. We spoke to about 3 different fireplace sellers and installers to start. Fireplace place seemed to be a little more expensive but after getting poor customer service, and very few solutions from the others, I headed back to fireplace place. Rodney returned my calls, texts and emails promptly, answered all my questions and provided good solutions to our challenges. He was always friendly and helpful. He arranged to bring out his partner, Daniel to our new home to help us finalize the plans. I’m not sure of Daniel’s title but he is the guy who understands the construction and feasibility and he is also very creative. After talking with both of them about our ideas and plans, our style and goals, Daniel asked if we were open to some different ideas. We began brainstorming and sketching and came up with this 2 sided, one of a kind, modern fireplace. Once we agreed to it they sourced the materials, provided dimensions and requirements, ordered it all, scheduled with us and then executed. They were reliable and helpful through the entire process and where we once had a big open room we now have an 18’ tall direct vent fireplace. It literally could not have gone any better or easier. They were worth every dollar.
Rodney's communication was great and we are very happy with our new fireplace. Don't hesitate give them a call today.
I want to share our recent experience using The Fireplace Place, Stockbridge, Georgia. We own a 1928 Sears & Roebuck mail order kit home and wanted to install a stove to help offset some of our heating cost and to be able to relax and enjoy a fire. It’s not always easy retrofitting this home with modern appliances, and we knew our request wouldn’t be easy based on its design alone. We must have asked 200 questions, and staff took the time needed to address our concerns so that we could better understand our options and make an educated decision. This was a huge deal to us because we needed an expert’s opinion. Once the decisions were made and it was a go, The Fireplace Place fully met our expectation… which is rare anymore. It’s something we appreciated knowing up front in regards to possible installation issues in our unique situation. They made the difficult installation seem easy. The amount of effort required to make this installation successful is the kind of professional and “we’ll do as we say we’ll do” service that all companies need to perfect. That’s the way you keep our family a customer for life. Thanks, Devlin Pierce, and many thanks to all of your team that helped make our dream a reality. We seriously love our new Hampton H300 Wood Stove…
Came across The Fireplace Place while looking for gas logs for our fireplace. After much research, I found their prices to be the most competitive. Betty was super knowledgeable and helped me pick exactly what we needed. Keith did a wonder job installing, quick, clean and no problems. The whole process from beginning to end was great. Plan to use them again in the future for an outdoor BBQ.
We love the new linear direct vent fireplace we purchased from The Fireplace Place! It is very sleek and contemporary and it looks fantastic in our newly-remodeled family room. Everybody was great to work with from the moment we first walked into the store right through the purchase, installation and follow-up. No sales pressure and no surprises. We highly recommend The Fireplace Place!
Deli
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