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FLAME-TECH

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New Castle, United States

getflametech.com
Fireplace store· Awning supplier· Gas logs supplier· Wood stove shop

FLAME-TECH Reviews | Rating 4.6 out of 5 stars (4 reviews)

FLAME-TECH is located in New Castle, United States on 23 Southgate Blvd #103. FLAME-TECH is rated 4.6 out of 5 in the category fireplace store in United States.

Address

23 Southgate Blvd #103

Phone

+1 3029969250

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceRepair services

Open hours

...
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D

Debora Coopet

The service I received was excellent and I would recommend and use Flame Tech again. Also the techicans were courteous and professional.

M

Maxwell Riggsbee Sr

The Flame-Tech Team We are extremely pleased and impressed with the two Flame Tech fireplace installers, and the two Briggs Improvements contractors who replaced our Fireplace yesterday. Both teams arrived ahead of their scheduled arrival time, which to us, was an immediate sign of professionalism. After the two teams assessed the most suitable and practical method of removing our old fireplace, inside and outside, they went to work. As the Flame Tech installers worked on removing the old fireplace and preparing the area for the new fireplace, the Briggs Home Improvement contractors worked outside removing the external fireplace components and redesigning the area for the new fireplace. Both teams took a great deal of care, and pride in the installation and the integration of the new fireplace. Both teams were very careful to install the system in a manner that maintained the integrity and aesthetics of our home, which we so appreciate. We were, and we continue to be impressed with the Flame Tech installer’s, and the Briggs Home Improvement contractor’s professionalism, knowledge, attention and commitment to detail. Both teams exude the utmost in integrity, and professionalism There are absolutely no doubts that we would hire these two companies in the future, and we will not hesitate to use or recommend both Companies to family, friends, and colleagues. Maxwell and Donna Riggsbee

M

Mike Kelly

First experience with Flame-Tech. Bill arrived on the early side of the scheduled window, calling ahead to say he was his way. Friendly, professional and clearly knew his stuff. My issue was that there was a minor explosion (not sure explosion and minor should ever be used in the same sentence but...) in the fireplace. Bill examined the unit, determined the root cause (blocked gas vents) and resolved. Inspected for safety and back up and running. He did explain the potential for future issues with some of the other components (due to age, excessive heat, etc) but no hard pressure (or scare) tactics, just the facts. When/If there are issues down the road, I'll be calling Flame-Tech. Thanks, Bill for the great job and peace of mind.

D

Donna Riggsbee

Again, we are expressing our happiness, and our satisfaction with the service we received from the Flame-Tech staff and service team. This past summer (2020), Flame-Tech technicians removed our old fireplace and replaced it with a new fireplace, with a remote-control feature. We began using our fireplace with the remote-control feature mid-October as the temperature began to cool. The system worked flawlessly until this past Tuesday when the remote-control unit stopped working. I called-Flame Tech and the receptionist scheduled an appointment for a service technician to come out the next day (today, Wednesday). Nick, the technician, arrived ahead of the scheduled time, as have all of the Tech-Flame technicians. He was friendly, pleasant, knowledgeable, and professional. He immediately identified the problem with the remote, and the problem was me. I had inadvertently turned the thermostat feature on that was set at 59 degrees; therefore, the remote could not turn the fireplace on, since the thermostat was set low. Nick turned the thermostat feature off and voilà, the remote worked as intended. Nick, carefully, and pleasantly walked me through the various features of the remote including the thermostat feature, as did the technicians who installed fireplace had also done. This time I was more focused on the remote and not the excitement of our new fireplace. Maxwell and Donna Riggsbee

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