Kent, United States
21402 84th Ave S
N/A
+14252519447
Fireside sent out an estimator who measured my existing opening, took pictures and then gave me an estimate for a new gas insert that he said would work. Unfortunately, a month later when it arrived the installers said it wouldn't fit because of safety clearance requirements. They had already removed my old unit before telling me so I was kind of stuck. Not to mention that Fireside requires a 75% down payment when ordering, so with that I was really stuck. The only solutions were, enlarge the opening to meet the clearance requirements or get a smaller insert. This was very frustrating because it caught me by surprise and Fireside was only offering the smaller insert option. They would not enlarge the opening. I had to enlarge the opening myself to get the insert installed. In the end Fireside made it right and gave me some money off. I had to ask for it though. They weren't going to freely offer anything. My advice, just be careful and make sure your unit will fit before ordering and giving them 75% down. The estimator is not always right and its on you when he's wrong. The installers are awesome and do very good work!
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I have been dealing with Denise and she has been beyond wonderful. My condos had my fireplace replaced and Denise took charge and made sure everything was installed and kept me in the loop. Not to mention her amazing customer service and professionalism. Highly recommend reaching out to her for any needs or help. Thank you Denise and Fireside crew.
Originally reached out for parts and was told we will get right back with you. It’s been two weeks of calling 3-4 times a week and leaving voicemails and emails with no returns \u200d️.
Greg was great gave me what I feel is realistic ideas on our fireplace and some options. Definitely knows his stuff and the company did right by me.
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