Seasoned cable telecommunications professional with 25 years of industry experience in the areas of Network Integration & Optimization / Process Re-engineering / Operations / Satellite-Video-Data-RF-Fiber Systems / Engineering Solutions / Project Management / Product Implementation / P&L / Customer Support / Cross Functional Teams Specialties: ► Improving existing field escalation communications, processes and procedures. ► Directing engineering, customer service and field operations, to resolve technical issues. ► Managing complex project schedules and increasing efficiencies across diverse footprints. ► Identifying quality and process improvement opportunities in service protocols and equipment. ► Collecting and quantifying impacts of reported installation failures and related field issues.