Yeovil, United Kingdom
35 Oxford Rd, Pen Mill Trading Estate
N/A
+44 1935473302
We have just received a quantity of fuel from Darch oils. The delivery took place whilst I was away. The director of our company would like to express his thanks to Josh the delivery driver for his professionalism and attitude. Josh was very helpful and delivered to two different places. It's good to see there are a few good companies providing an excellent service. Keep up the good work.
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Shocking. We booked an oil delivery almost a week in advance, paying extra for a specified Thursday delivery. No sign of any oil by midday on Thurs, so my husband called and was promised a callback. No contact (or oil) 4 hours later and nearing the end of the day we called again. The manager called back. No explanation, just said we’d get our oil on Friday. It’s now 5.15 on Friday. No oil. No contact. No heating and 3 kids home for the weekend, so we’ve had to go out and buy some and attempt to part fill the tank by hand, in the dark, because no-one had the decency to do what they said they would or even take the time to tell us they couldn’t. We’re booked for Monday apparently. No apology, zero effort or interest in actually helping. Dreadful service on every front.
Just recorded a conversation with the accounts department of a very rude woman screaming at my wife!!!.
Very poor service tried to contact them all I got was answering machine nobody rang back won’t try again
Cannot recommend the team at Darch Oil enough - always on hand to help with any emergency, their customer service and solutions to problems are second to none, sending special thanks to Marc, Tracey and Jamie
Deli
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