Tucson, United States
6336 N Oracle Rd
N/A
+1 5205444014
Wheelchair-accessible entrance
Great place, I brought in my Casio G-shock watch because I wanted the straps replaced, I bought new straps online including pins, got the old straps off but couldn't install the new ones. I brought my watch into this place, described the situation to them, and they told me it would be a 10 fee, the craftsmen struggled with the straps for a while, (honestly I don't blame them) and it took them about 4 or 5 days to get the straps installed on top of various other projects they were working on, they called me to let me know my watch was ready for pick-up. I went to pick up my watch and they explained how it went, what they needed to do to fix it, and why it was a difficult task, at the end of all of this, the fee was still 10. The honesty and persistence of this place was/is incredible, and if I have any other issues with my watch, this is where you'll find me, excellent place. Most of all, I'm glad they didn't raise the price for such a difficult task, and I'm glad they didn't give up, a 10 watch repair is vastly preferable to sending the watch back to a manufacturer for full-price.
like
Took clock in for repair. Needed a new movement. 6 months later, never heard a darn thing about the clock. Tried to contact by phone, registered letter and still no response. Showed up at the business and was given excuses. Told to come back at a certain time to get clock. Business wasn't open. Had their cell phone # and still no answer. Waited an hour past stated time, they showed up. Finally got clock. He couldn't find the old movement that was requested, but still charged over 500. Parts missing on new movement and still doesn't work properly. Would not recommend this shop to anybody. Pitiful business and very poor workmanship but don't hesitate to charge you a high price. Will never take a darn thing to this place ever again. Would like a refund for the over charge.
Great service! My grandfather clock is up and running again. Thanks Scotty.
I took a watch into this place. The crystal was scratched and I asked about replacing it AND to insure it was working properly. It had begun to stop even though being completely wound. The crystal was to be custom--60! The watch sat in their store for 3-5 weeks. When I called to learn if it was repaired, I was told they were 'waiting on you(me) to decide if I wanted the 60 new crystal.' Huh? I was waiting to learn if the watch worked prior to SPENDING 60 !! Never, Never got a straight answer. Paid for the crystal (really liked this watch) Went back weeks later, when I had time--ha ha pun intended--because the watch was not working. It was THEN that it was explained to me that there is no way to repair my watch. All workings are encased and cannot be accessed. WOW!! Would I have LOVED to know that BEFORE I PAID THEM 60 for a new crystal. SHADY. BEWARE.
They were unable to fix the clock. No problem tbere. But they were given money to ship the clock back and even after REPEATED calls, they still have not sent the clock back bavk!
Friendly, helpful and minimal wait time.
I brought in my TISSOT watch because it was a self winding watch that when I took it off at night and look at it around 6 AM it had stopped. Additionally, I set my watch per the atomic standard (NIST) and within a couple of days my watch needed to be reset. The man at the stop said he had to send my watch to his top repair person and it would cost me 250 - wow. But it's a good watch so I agreed. Bottom line my watch depending on what time I take it off will stop and it still loses time. No I have not returned it because the owner previously assured me it was properly working. I'm out 250 and need to decide if potentially resetting it basically daily is acceptable and resetting my watch weekly. Now some will say so what if it loses 2 - 4 minutes every 7 days. Well I feel especially an expensive watch should be accurate. I was not sure if the business deserved a rating of 2 or 1 stars so I decided on 2 because after all the watch was cleaned well.
I love this place. Great customer service and very friendly. They don't try and gouge you on stuff you pawn. Only place I'll go anymore.
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