Toronto, Canada
20 Martin Ross Ave
N/A
+14166659696
I have had an amazing experience with TRC. There have been so many positive changes and it keeps getting better.
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This company is impossible to get in contact with and did not ship items correctly. For over a month after I ordered an item, I was unable to get in contact with them via phone or email. After many emails, I was provided with a tracking number which showed that the item had been shipped to my university a month prior, but had only included the generic university address with not information specifying which specific building or lab the item was supposed to be delivered to. The shipping dock was forced to return the item to sender because I work at an institution with hundreds of labs and it would be impossible to identify where the item should go. I lost a month and a half waiting for this shipment, and then ended up spending slightly more to order from Sigma and received the item within a a few days. Order from another company if at all possible!
Non existent service. Unprofessional. I finally cancelled our order with them.
Attempted a second time to order an item from their catalog, They said that my business was a residential address and would not send it to me. I'm not sure how they determine whether your address is a business address or not. They lost me as a customer, though.
I place two orders a month ago. They have not been processed or any explanation given for why they haven't been processed. I have called, and nobody answers. I've left voice messages and emails and nobody seems to be home. Could be because of Covid-19? Possibly.
Deli
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