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Absolutely disgraceful customer service. I ordered a Vinyl in December and was sent the wrong item a month later. I was then sent a replacement eventually which was faulty and doesn't play. I asked for a new one and was told I would have to post it back at my own expense. It is now March and I still have not received my order which was actually a Christmas present for my partner. Completely unacceptable that this has gone on for so long and to be expected to pay even more money to post something back which doesn't work. I then requested a refund as it has now been almost 4 months since I placed my order and all emails have been ignored. I am now trying to get a refund through my bank. I've had to send the same email multiple times to try get a response only to be ignored or told to just pay the postage myself. It would cost me nearly the same price to buy a new one since I live in Ireland and the item is an unusual size. Apalling service, absolutely avoid buying online from this so called business.
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First time bought a book from the shop. Placed order in Oct20. Paid full amounts at the same time. Unfortunately, didn't receive the book, no refund too. Follow up with them several times on the refund, no feedback. Funny thing is, initially told me the book is not available, then suddenly saying the book has delivered. When I asked for the supporting to prove the delivery, then no news. When I ask for refund, no news. Very bad experience with them.
I have used this company on several occasions. The good are delivered promptly and come well package and protected. Very good selection available and will continue to visit the website looking for another bargain. I am into collecting Rupert Annuals and there is a good selection available at various conditions and prices for all.
Excellent service. Book arrived safely and promptly. Well packaged and fast delivery. Bought for my granddaughter and she was very pleased. The book is in perfect condition - like new!!! Would happily buy from this store again and highly recommend to my friends and family and all
Have ordered a number of times from this shop. Always satisfied. Prompt service, well packaged and items exactly as described. They carry some difficult to source books, consistently pleased with service. Would definitely recommend.Thank you.️
Always happy with purchases from Abe Books. This site opens the door to many sellers and the prices are always reasonable, quality of books is as they tell you and service is quick! And have since ordered another book and I am as happy now as when I wrote the above!
Outstanding service and efficiency. Used book in excellent condition. Excellent price too. I can always rely on Abe Books for top quality service, great value and very prompt delivery times Marvellous, yet again Thank you and Well done, Abe Books.
Abe books has been a life line or me during the pandemic. Have been isolated from the beginning due to my husband waiting for a heart op. I only read Nora Roberts and her JD Robb books and you have so many of them I am in seventh heaven as you have kept me sane throughout the pandemic. About to make my next order. Thank you so much for you excellent service in all every way.
Deli
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