Summerfield, United States
7700 SE 129 Pl
N/A
+1 3525091260
I like my camper a whole lot more than the experience of buying it. Customer service from the company is lacking, and if you need warranty work, good luck. Most of their facebook sites are moderated by people who either own or work for the company, and they often limit what is said when they are called out for not doing what they said they would. It is a very cheap little camper, so don't expect a top line customer experience.
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I just put my deposit for my runaway 4x8 venturist model and Daniel was very professional and make the process very easier, very good people and a very good family business. Ray..
The staff is super friendly and knowledgeable. They have several models of Runnaways to choose from. Highly recommend!
Attended a 2nd Amendment Event here on Saturday, very informative and the best line up of speakers!
Wonderful owners and a great place of employment
Small campers just small worth air you can make the way. You want lots weight good for sleeping good to pull.
Bought a 2020 model 2 months ago with the new fiberglass composite and am quite disappointed with the overall fit and finish that was allowed to leave the factory. See attached pictures. Front shelf fell down on ride home from picking it up since they used improper screws, Light comes in around the doors, Rear door mismanufactured and was known by Runaway but was still used and sent to customer, Window not installed properly, Roof sagging 1/2", this is common on the new 2020 campers, Runaway calls it a "swale" and says it normal, my opinion is it's not supported enough, why would you purposely not build something straight, plus the sags not consistent in the different panels. Now I'm struggling with the owner to get it fixed. They are willing to pay 35 hr labor for someone to take responsibility to correct Runaways errors, I got him a quote for 125 hr which is the going rate at trailer places up here. This is all stuff that should have been caught in production or the QC dept and should not be up to me to bargain shop. If you do decide to purchase one, go thru it thoroughly at pick up and before handing over your money. Also if you don't live near Runaway to have the warranty stuff repaired, I'm sure you'll have the same problem I am. I will update this review if Steve the owner steps up to the plate and takes care of the issues on my camper that I shouldn't be struggling with.
Incredible campers and even better people.
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