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The Step2 Company, LLC.

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Streetsboro, United States

step2.com
Toy manufacturer· Consumer Goods· Corporate office

The Step2 Company, LLC. Reviews | Rating 3.4 out of 5 stars (5 reviews)

The Step2 Company, LLC. is located in Streetsboro, United States on 10010 Aurora Hudson Rd. The Step2 Company, LLC. is rated 3.4 out of 5 in the category toy manufacturer in United States. We Bring Family Together. The Step2 Company, LLC. (Step2) is based in Streetsboro, Ohio. Step2 sells products for children including toddler toys, outdoor toys, play kitchens, ride-on toys, swing sets, wagons, sand and water play products and juvenile furniture. It’s our mission to be the leading innovator of children's products that build imaginations and enrich the family's celebration of childhood. Step2 also offers a selection of home and garden products under the "Home by Step2"​ name with a particular emphasis on mailboxes and porch delivery boxes. Step2 is the largest toy manufacturer in North America. Step2 boasts two large US manufacturing plants in northern Ohio, one in Streetsboro and one in Perrysville. Step2 products are distributed to select retailers throughout the US, Canada, and over 70 other countries. Step2 is proud to be part of the North Coast 99, recognizing Step2 as one of the best workplaces for top talent in Northeast Ohio. In April 2017, Step2 received the Smart Culture Award from Smart Business.

Address

10010 Aurora Hudson Rd

Phone

+1 3306560440

Company size

501-1000 employees

Headquarters

Streetsboro, Ohio

Founded

1991

Accessibility

Wheelchair-accessible entrance

Open hours

...
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L H

Love every product I have bought my daughter. Can’t wait till she’s big enough to upgrade to a large play set !

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Megan Gribbin

We bought a push car buggy through Amazon that arrived without it's hardware. Inside of the box a sheet asked us to please go through the Step 2 company instead of returning to Amazon if there are any issues. Talked with Kisha (and a week later Mary) and after sending the necessary proof we were told the replacement parts would be overnighted to us. Apparently in Ohio overnighted means \we requested that your parts be mailed overnight\. Which never works for me at the post office either, because you actually have to pay them more for that particular service. So we wait, 50 brand new broke down car existing lifelessly in the living room. Our son longing for the day when the wind can fly through his hair, cruising the sidewalk in his first car, but we wait. Until Thursday. Because I tried to give the company a chance. Be aware Amazon purchaser that 100% of the time, you're better off sending back through Amazon and not going through the Step 2 Company. It's only a toy not a doctor(thankfully) but when toys are what you do, you shouldn't drop the ball as bad as Step 2.

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tony cannon

Have not dealt with this \company\ and most definitely will not be dealing with them after reading the horrendous stories about their (apparently) poor quality products, missing parts and little more than excuse making - we don't care, customer service on here, the BBB and all other eview sites\ I read concerning this mob. Thanks to the reviews posted about this company across the internet, it has saved me a lot of money and potential heart ache.

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Lindsay Smith

My husband and I purchased our daughter a Chefs Gallery Kitchen from Kohl’s. I can’t tell you enough how disappointed in this product I am. When assembling, absolutely none of the holes lined up. In addition to the holes the stickers were too large for the oven. Finally when we got the unit together one of the doors will not shut, this was a piece that already came assembled so we were not able to rig it to stay shut. We also found it quite disappointing that the unit came with only two plates when there are four holes for plates. Has any member of your executive team put together this product? If not, I would strongly challenge you to do so and see what your customers are experiencing. We will most definitely not be buying another one of your products. Sincerely, Lindsay

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Karen L Haws-Bialeck

I can't say enough good about this wonderful company. We bought a mailbox with 2 doors by them at Lowes for our new home out in a very rural area. It looked very elegant. Well, a knot-headed couple on a 4-wheeler decided to drive by on the 4th of July and put a firecracker in our lovely new mailbox. Miraculously the only thing destroyed was one of the doors. My husband is a disabled Veteran suffering from PTSD, so this incident really rattled his nerves. He filed a police report, but the officer told him that there wasn't a lot that could be done without a definitive identification of the kids who perpetrated such a mean trick. This wasn't the first time they had destroyed mailboxes either using various and sundry destructive devices. Meanwhile my husband also contacted The Step2 Company hoping to buy a new door to replace the destroyed one. Those kind people told him that they would send him a new door at no charge. Well, then it got lost in transit. What did they do? They sent out another door overnight, and now our mailbox looks fabulous again. They should do a commercial that features our mailbox. It is amazing that it survived a firecracker without any more damage than one disintegrated door. We are very grateful for our sturdy mailbox and their help in soothing my Darling's shattered nerves.

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