Richmond, United Kingdom
9 Sheen Rd
$$
+44 2089484342
N/A
Appalling customer service - I simply called a few minutes ago just to enquire about a watch strap I saw on the website in which I hoped they had in stock for me to purchase today. The man on the phone could clearly hear me then towards the end he says i need to come in store ?? I'm only asking if you watch strap in stock ?? Either way he claims he cant hear me hangs up the phone, i try to call back twice and no one answers. if you need to get anything done go to Twickenham, the young man with the brown pony tail is an absolute diamond, I can't remember his name for the life of me. He's your guy !
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Thankyou Lee for fixing my watch. Great service.
You can see that the Greek guy in charge knows what he's doing and is efficient but it would not be bad if they improve their attitude. Also 10 pounds for making a basic watch strap shorter -service that literally took 3 minutes- seems very excessive.
Friendly service but were unable to help with my watch repair
l was disappointed by the service I received at this branch. I had to visit 4 times to get my new door keys cut properly. The staff didn't seem to know what the issue was - told me contradictory things -did not communicate well and did not apologise for the inconvenience. Disappointed l
Deli
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