Peoria, United States
9139 W Thunderbird Rd Ste 150
N/A
+1 6239332994
Toilets
Wheelchair-accessible toilet
First, the Thunderbird Office unlocked their doors 20 minutes late. This resulted in about a dozen individuals crammed into a small waiting area which made social distancing impossible. When an older lady in a wheelchair was called to move into the test area, no one would open the door and hold it for her. She became quite upset and had to rely on other customers to help her. Second, I wanted to be certain my doctor requested a particular test that was quite important to me, so I asked a Labcorp staff member to check my order and be certain it was there. I was told the test was requested and would be performed. When I visited my doctor to review the test results, I was told the particular test I asked about was not performed - the LabCorp staff lied to me. Poor customer service. Lie to customers. I won't be back!
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2 hour wait! Horrible customer service! With all the patients, this place should have more staff!
Male at the front desk was extremely rude. Asked if I was going to just walk in and sit down in a rude way. Clearly doesn't understand how his own online check in works which instructs the patient to come in sit down and wait to be called by a technician. The lady next to him was much nicer.
The phlebotomists here are very good with infants. My 1 year old didn't cry at all. The phlebotomists were very patient with my child. That was the 1st time my child didn't cry getting her blood drawn. Crystal, Christine, Jasmine, etc. those phlebotomists are excellent. My child gave the phlebotomist a hug when she finished putting the bandage around my child's arm.
I received an email from Labcorp confirming my appointment and it stated “please either print out your documentation or show it from your mobile device.” Check-in was easy with a kiosk and I was impressed that they are ahead of the game compared to most doctor’s offices that have a lot of paperwork to fill out. Then the office admin called me to the desk and told me they needed the document printed out. I showed her the email where it states it can be from the mobile device, and asked if I could email it and they could print it there. She said they couldn’t because their fax machine was broken. She said if I want I can go to a FedEx and print it out. I ended up going to 3 FedEx locations outlined and Google, and they aren’t updated. The first one was an On-site at Walgreens that couldn’t print it out. The second, a US Postal Office near by that doesn’t have a printer. And third wasn’t even a FedEx, it was a Whataburger. All of this could have been avoided if the email outlined proper expectations or if the admin assistant could have been willing to work with me and accepted electronic version instead. I didn’t even go back because I was so frustrated and an hour wasted in my working day.
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