Neston, United Kingdom
1/3 Chester Rd
N/A
+44 1513453393
We are an IT company and had Accutime install and assist remotely with our customers Facial Recognition system. We are 320 miles away from Accutime but the project has gone seamlessly. Brendan is our main contact and he is quite frankly the most thorough and nicest engineer I have ever dealt with in 20 years of IT, no problem is too much trouble and the training on conference call was not rushed and just excellent. This sort of top class service is very important when you are using a 3rd party contractor to do work for your own customer. I will be using and recommending Accutime to my other customers.
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I would highly recommend this company if you are looking to purchase fingerprint/face recognition terminals. My company recently purchased 3 TA100 terminals from Accutime Ltd. Once set up the terminals have been great, allowing us to check live status boards and produce timecard reports, ensuring that payroll is correct and much less time consuming. However, it has been the customer service which has been the real star. Brendan, our contact, has worked so hard despite limited communication from our client's IT providers. He spent time going through the system to ensure I fully understood its functionality. Can't thank him enough .
Thank you for your assistance with our issues yesterday. Your telephone support was informative and courteous, and we are grateful for your rapid response to our query regarding quick start instructions. Great service.
I am a new customer to Accutime, and the help and support i have had is second to none, even silly mistakes on my part having been dealt with quickly and professionally.
I have worked with Accutime for the first time and their support has been amazing. They have been really responsive, clear and to the point when we have needed any help especially during the COVID-19 situation. Highly recommended.
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