Neath, United Kingdom
16 Queen St
N/A
+44 1639636161
DeliveryIn-store shopping
Wheelchair-accessible entrance
Superb service today, very badly damaged wedding band and it was restored to the point I thought it was a different/new one. Amazing service and very polite staff
like
Honest right from the start and stated they couldn't risk fixing my watch as it could break as it was a certain type of strap that wasn't easily removed. despite me saying it was worth a go as it couldn't be used without the strap they were right it was impossible to do so walked away knowing they tried their best.
Shocking service a few years ago when I took a watch in that I had inherited from my mother that was bought here. My Brother had purchased it for her. But she had dementia and only wore it twice. It was over 600. When I tried wearing it the clasp snapped on my wrist. I took it back and it was supposed to be soldered which I paid for. I tried wearing it and before I left the house the watch ended up on my lap. Snapped in the same place. Back again I went and the wife (Mrs Ferrell) accused me of pulling it till it broke !!! I argued that the watch was faulty and needed to go back to the company that made it. I hadn’t pulled it at all. She wouldn’t have it and got very irate. Making me out a liar. I walked out and would never go back there. Horrible woman.
Always excellent service. Won't go anywhere else as this classy establishment always delivers.
Superb customer service
Deli
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DeliveryIn-store shopping