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Purchased the palma L 5kw. Looks nice although handle gets extremely hot. No handle for the ash pan. Glove supplied isn't heat resistant (useless). Ash goes behind the ash pan and is a nightmare trying to clean it out. The air control lever jams with ash and gets extremely hot. Very professional response. Obviously the whole log burner gets hot but it most certainly shouldn't get so hot to the point that you can't touch it to control the flow. And also the door handle also gets so hot you can't open it till it cools down. And it should most definitely be supplied with a handle for the ash pan. I have expressed my concerns with your selfs and was told not to let it get so hot. It's a log burner as you say they get hot Bad design
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Amazing Service!!!! Immediate response and resolution. Discussed the issue with me and provided help within minutes, talked through aftercare support. I felt completely supported throughout. Massively recommend using this company! A*
Excellent service: There was a problem with my new Tesy HW tank .. BUT Modern Stoves went out of their way to sort it out straight away; Thankyou Team!
The retailer met us on a Saturday and helped in every way possible with advice etc. The Stove was working by Sunday Lunch Great
Fantastic service, after having two local companies come done and mess us about, not getting back to us, changing dates etc we decided to purchase the equipment from Modern Stoves, from first contact the service was 5* the member of staff talked through the order, reccomended a few alterations to the flue system and explained the reasons, got everything ordered and also talked me through other things such as first use of the stove etc. All the items arrived, on a pallet ready for the install on the 16th, very easy to deal with and also saved me around 800
Deli
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