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Stone Specialists Inc.

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Midland, United States

stonespecialists.net
Countertop store· Countertop contractor· Marble contractor· Repair service· Granite supplier· Marble supplier· Stone cutter

Stone Specialists Inc. Reviews | Rating 3.7 out of 5 stars (5 reviews)

Stone Specialists Inc. is located in Midland, United States on 114 E Hines St. Stone Specialists Inc. is rated 3.7 out of 5 in the category countertop store in United States.

Address

114 E Hines St

Phone

+1 9898357697

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Assembly serviceRepair servicesService guarantee

Open hours

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Jeffrey Parker

While our sales person Bill was nice and helpful we were very disappointed with the error on our sink cut out and the lack of post-install support. One of the things they require when they come out and take the measurements for the template is the sink, which they take with them to make sure the hole is cut correctly. So I was quite surprised when the technicians, who were nearly done with the install, had to uninstall a section to take back to their shop to have it cut again because the sink wouldn't fit. Once the counter was finally installed, my wife and I installed the backsplash. In the process we had an issue with some grout hazing that they were completely unable to help us with. Not only that but the technician we were told to talk to who had the most experience wouldn't return our calls and then their owner wouldn't return our calls either. Very unprofessional.

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Harrison Smith

With the disclaimer that I worked for the company for some time before moving out of state, it can be appreciated to get an inside perspective. The company is like working in a family, and customers are treated like they're part of the Stone Specialists family; every staff member will always have time to hear out your concerns and help you reach the goal you're trying to achieve with your remodel. Stone Specialists Inc does everything in house, giving the company direct over-site of the products that are being sold to you. Also, there is no hidden costs that'll come up later in the process; staff will always be up front with you on your cost and product. They're truly there to help you!

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Clara King

Beware of inappropriate install and lack of customer service to make it right. After being accommodating with this company on our time line, which was extended due to the delay in slab delivery, I would have hoped for better customer service with my disapproval of the install of this very expensive product. Although I am very impressed with the quality of the quartz tops, the install was not correct leaving more than 1/2” gap between the tops and the wall. Not only unappealing to the eye, but also all around poor quality of install. Whether this was caused by an inaccurate template job or lack of appropriate communication it resulted in a very poor final product and I will unfortunately be taking my business elsewhere in the future.

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Jeff Schram

Recently underwent a complete kitchen remodel, purchased and had granite countertops fabricated and installed by Stone Specialists. We went to at least 6 different stone installers just looking early on in the process, and were immediately impressed with Bridget and Stone Specialists. Bridget assisted with stone recommendations (we ended up going to a warehouse near Detroit to select the exact granite what we wanted and Stone Specialists did the rest), faucet selection, and sink selection. Love, love, love the stone. The installers were awesome. Very careful, clean, and professional. Bridget and other Stone Specialist employees provided great communication that kept us informed throughout the entire process from the initial visit, procuring the stone, templating, fabrication, and installation. We are very glad we chose Stone Specialists! Would highly recommend them if you are considering stone installation.

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Theresa Migut

We used Stone Specialists out of Midland for our granite counter tops in our new construction home. The staff was very helpful throughout the entire process from start to finish. Communication, professionalism, turnaround time, and the install were all top notch. I was very impressed with the install how they took great care of our flooring and cleaned up nicely. The end product looked fabulous. Great company to work with - highly recommend.

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