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Smart Pension Ltd

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London, United Kingdom

smartpension.co.uk
Financial consultant· Financial institution· Information Technology and Services

Smart Pension Ltd Reviews | Rating 4.3 out of 5 stars (5 reviews)

Smart Pension Ltd is located in London, United Kingdom on 10 Eastbourne Terrace, Paddington. Smart Pension Ltd is rated 4.3 out of 5 in the category financial consultant in United Kingdom. Our mission is to transform pensions, savings and financial well-being, across all generations, around the world. We’re here to help you manage the rapid changes happening in the UK pension industry and across the globe. We have evolved to become one of the largest workplace pension providers in the UK, with backing from global financial giants Legal & General Investment Management and J.P. Morgan. We’re growing, not only in the UK but internationally, too, meaning that we can offer you: -A multi-award-winning and digital experience for both you and your employees, before and after their retirement. -Simple and secure processes for you as an employer and your employees as members, thanks to a commitment to technology, strong governance and customer service. -The ability to adapt and innovate our products and services to suit your needs and the needs of your employees, thanks to our user-centric culture of innovation, improvement and evolution. The Smart Pension Master Trust was authorised by The Pensions Regulator in 2019, meaning that we are able to offer you a secure pension scheme that will continue to protect members’ financial futures, look after their investments, increase their engagement and be great value for money. If you'd like to find out more please email workplace@smartpension.co.uk. We look forward to a Smart future together.

Address

10 Eastbourne Terrace, Paddington

Phone

+443336662323

Company size

201-500 employees

Headquarters

London , London

Founded

2014

Open hours

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Leanne Woodhouse

Have made transferring my pension easy, thank you so much for your help and prompt replies!

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Kiran Shah

We have been using Smart Pensions for a number of years. The technology is great but more valuable to us, has been the support, from implementation to resolving issues, after the event. We are very privileged, to have been working with Elaine Phillips, who has, always been there to support us and our clients.

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Annette Decarteret

I had the pleasure of speaking to Adrian this morning. I have to say what a pleasure it was to speak to him. He was professional and very helpful and an asset to the Company. I am in customer services myself and know how challenging it can be at times but Adrian was a true gentleman from start to finish and provided me with all the information I needed to make the right decision for me. \Thank You\ Adrian.

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David Wilkinson

I'm a pensions professional in my 60s, with personal experience of a range of pension providers. I joined my current employer, a pensions consultancy, in 2017, and was auto-enrolled into Smart Pensions. Smart Pensions' annual management charges were at the legal maximum level of 0.75% pa. For every 100 invested for 35 years, Smart Pensions' fees would take 23. I believe these charges are still in place. In my view the owners are greedy, and taking advantage of the fact that most members don't understand charges (hence the legal limit) and in any case have no choice, being auto-enrolled with the provider their employer has chosen. Compare Smart Pensions' charges with those of a Vanguard SIPP (for example). Not only were they as expensive as the law allowed, their service was dreadful. At the time they did not even make fund values available other than through an annual statement, which was several months late each year. I telephoned many times (on the employer line - they didn't answer the employee line to ask for a fun value, but it took them weeks to \calculate\ it. In fact, their service was so poor, and their deductions from members' contributions so great, that after a long period of investigation and advice from an IFA, my employer stopped using them in 2020, with all future contributions for all staff now going to a new provider. I believe their service is far better now, comparable with that of other providers. But that’s too late for me. If you are a member, I suggest that you ask your employer how much of your pension pot is being taken by Smart Pensions in charges each year.

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K Singh

Impossible to get through to them. Waste of time. The website is poor, I am pretty good with computers but its hard to sign up. I wish I never enrolled.

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