London, United Kingdom
75 Acre Ln, Brixton,
N/A
+442073267929
Very helpful staff went above and beyond especially Serena and Ian. Thank you for sorting everything for us.
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Terrible communication throughout the process and very unhelpful
Awful service. Me and two friends were moving into an apartment on the 20th September. Before this happened we paid for our holding deposit, agency fees, full deposit and first months rent for the flat. From the beginning of the process their service was amateur at best. They consistently got the rental figures wrong on the forms and agreements we were filling in and also gave us the wrong length contract. Finally on the evening before we were supposed to move into the flat and get the keys we rang up to confirm times etc and they told us that actually they didn't have the Keys for the flat. The landlord was un-reachable and that there were still tenants living in the flat that we were currently paying for. After telling this to us, we then had to continuously call them to find out what was happening rather than them keeping us up to date. To top it off on the day of the 20th, I had to ring the estate agents to find out what was happening as we hadn't received any word from them, only to find out that they were refunding us in full and were not going to be going forward with the process whilst also telling us we need to find alternative accommodation. Therefore leaving us without a flat, a month after all negotiations had begun and 4 days before our university term began creating a very difficult situation for us. Additionally, no apologies were given and they did not feel bad about the situation whatsoever. Would recommend to anyone against using their service as they have not been a help since day 1 and have acted appallingly throughout the process.
Excellent customer service, very friendly staff.
Deli
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