London, United Kingdom
ADKN 59B, 59C N Woolwich Rd
N/A
Awful experience. The item arrived clearly faulty, the sizing was dreadful and from the other reviews it is clearly a recurring issue. The company refused to accept any fault at all or issue a refund and provided very poor customer care and communication. Update - the accusatory comments in the response demonstrate the poor customer communication I have received (and are completely untrue) such a shame when I simply wanted to return a faulty item.
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I have brought a few masks from here. The delivery time was fast the mask quality is brilliant and are very comfortable.
This is a five star product from a five star Company. Excellent quality face mask at a realistic price. The added bonus (for a passionate gardener, were the seed tags which I will look forward to planting. Thank you. Highly recommended.
Do not buy a custom mask from here. I did my research looking for an ethical brand to make me good quality masks. I ordered one of the standard ones and a custom size one as I would be wearing it for work. Firstly they took the money and the order went through without requesting any further info about the custom item ie sizes. I had messaged customer services which are pretty slow at responding. I was told to do my measurements based on a chart which looked straight forward but clearly wasn't as when I finally received my masks 5 weeks later the custom one was like a bandana it was so big. During all this the communication had been slow and I had attempted to cancel the order as I had a bad feeling. The mask is terrible quality and looks like a rag of cloth for 35 quid total rip-off. I am now stuck with one rubbish \custom\ bit of material. And the other mask isn't much better. Terrible customer service too. I shall pop in next time I am in London and hand you it back in person! Thanks for a total waste of time and money.
Goods get lost by courier, refuse to refund or resent products. Extremely hard to deal with. I waited weeks and weeks for a responsive, as a result lost opportunity to dispute the transaction with credit card company. Recommend you to stay away from them
Deli
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