Llangollen, United Kingdom
41 Castle St
N/A
+44 1978860605
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Looking for a pair of Oboz walking shoes and found them here at a great price. I'm writing because although they initially sent the wrong size, the issue was handled efficiently and without fuss. As soon as I told them, they dispatched the correct pair and emailed me a return label for the wrong pair. Packaging was superb too. How companies deal with problems is what matters. Will definitely be coming here rather than Amazon for my outdoor stuff in future - thanks folks!
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Bought a DD Poncho Lite from here as they were practically the last place to have any in stock during the great DD Poncho shortage of 2019. Anyway, it arrived after just 2 days, when I opened the poncho I found it had female press studs on both sides of it which was a manufacturing issue. Ray spoke directly to DD Hammocks on my behalf without delay and DD agreed to send me a replacement... to put this into perspective... I called ProAdventure at 2:01pm... by 2:38pm a member of staff who works at DD Hammocks contacted me to tell me that my purchase had been verified at ProAdventure and a replacement was already on the way via 1st Class Mail... sent by DD. So I didn’t have to send my poncho back to ProAdventure, who would then have to send it back to DD. To then wait for confirmation, to then wait for another to be sent to ProAdventure for it then to be sent to me. This is how most companies operate nowadays when it comes to exchanges or faulty products. This was back to basics, pure, simple great service. 37 Minutes... and a replacement sent to my door direct from the manufacturer. This is testimony to the great service and support by both Ray at ProAdventure, and the guys at DD Hammocks. Service like this simply doesn’t exist nowadays... or so I thought.
Purchased Oboz Mens Bridger boots. Wow!! Rapid and friendly service, great communication, well packaged. Transport impact carbon offset by ProAdventure and tree planted by Oboz. Total winner. Big Thank You ProAdventure, looking forward to purchasing from you again.
If your looking for quality equipment and great customer service then check them out. Can’t fault them.
Brilliant customer service from this company. Ordered a pizza oven and it came two days later. Couldn't get it from the manufacturer as quickly as that! \u003c3
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