Leeds, United Kingdom
86 Otley Rd, Guiseley
N/A
+44 1943876888
They withheld a significant chunk of my deposit without good reason, and despite not fighting it (in the hope to get my deposit back as fast as possible, as it had already taken weeks before they even agreed how much of my deposit to return,) it took them several more weeks and many many calls to actually get my deposit back. Thankfully i didn't need to take them to small claims court, but it nearly got to that stage. I'd recommend avoiding Blue Residential as this was a very stressful experience and the staff member i spoke to had no empathy for my frustration - they just kept telling me I'd get my deposit back 'in a few days' and then a few days later when i phoned again, I'd be told the same thing. EDIT: Given the opportunity to acknowledge areas they could have done better, Blue Residential have simply dismissed my complaints in their response to this review. It's precisely this inability to take ownership of the issue that made it so frustrating to deal with them when trying to chase down my deposit.
like
Called for a booking, told to email so i did, 3 days later called again, they will be delaing with bookings and will let me know - this was the response, not organised at all, no time frame given, no approx dates. GOD YOU WOULD ASSUME THEY ARE BUILDING THE PROPERTY THEMSELVES AND CANNOT GIVE A DATE TO VIEW AN APARTMENT THAT DOES NOT EVEN BELONG TO THEM. Jokers!
I have been letting a flat with them for several years now and have had no problems, other than the usual things that need to be replaced by wear and tear. We have had had many email exchanges, and one or two emails did not seem to get through so followed up by phone, and all sorted. I always get a quick response and would certainly recommend them.
Brilliant service very professional staff and owners .
Deli
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