Landgraaf, Netherlands
Witte Wereld 1
N/A
+31 455470656
The Snowdome is an excellent place for snowboarding. Great area and loads of slopes to choose from. However regarding the hotel stay the customer service was not very good and we were very unhappy with our stay. The rooms were quite cold and the heating appeared to broken. We were moved rooms and this was greatly appreciated. But with regards to the customer service from some, not all, members of staff we found it difficult to be forgiving. We are returning customers and this is not a cheap experience. The communication between the staff members on site was quite lacking and when we required help for some issues we found that we were passed around and ended up running about looking for the right person. It won’t be our last visit and we hope that next time the standards will be higher.
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Snowworld never disappoints. This was our 4th or 5th visit and each trip has been worth every penny spent. This time, due to Corona, the slopes were way less crowded and it was stellar (I wish that would be the new norm)! Service was slower, due to less staff than normal (totally understandable), but most staff was still very friendly and helpful.
I took my family here as a first time adventure with indoor skiing. The skiing was great with the snow being perfect. I don't know if this is the norm, but there were almost no crowds to contend with. All of the skiers were courteous, which made it pleasant. The hotel room was nice. Plenty of space for all people. My only real complaint is that, for the size of the room and that it was their most expensive room, they could have had a mini refrigerator.
Great time and great conditions at SnowWorld Landgraaf, will be coming back and plan on doing an overnight stay at the SnowWorld Hotel.
Nice place to stay. More of a touristic place than business. Several options for dinner. A bit far from the city center though if you're looking for something closer
Nice and warm bedrooms and a really good breakfast (at least on Christmas time). The ski area can be really crowded on some times, so be there early!
Very bad experience during check-in, they were making double charge to us due to the booking information indicate only one person for the double room. Then I was complaining to them. they just changed it to an extra bed (25 euros) for that double room so we can check in. But still our room is the same, it is just a normal double room. Their attitude is bad and not pleasant.
Very good place to visit for a weekend. I went for race training and that was very useful. The slope is much longer than we have in the UK, with a six-seat chairlift. The site is quite like a resort in one place, with multiple food options, a bar and a shop selling clothing. The only thing that was a bit odd was the bathroom area in the room, it was partitioned off with frosted glass instead of being a separate room, nothing wrong with it, just different to the UK, and I suspect caused by space constraints. Would definitely recommend for a weekend or a couple of nights. Staff were very helpful and kind, especially our instructor - think I will be visiting again.
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