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+37797975555
Always a pleasure to do business with genuine car enthusiasts. Great staff and service. Thanks you !
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Absolutely diabolical !! Don’t use this terrible dealership. No communication and terrible customer service. I will be sure to tell all of my Land Rover driving customers my experience and strongly advising them to avoid. Great job guys you played yourselves.
The service and staff are helpful and nice. Thank you.
Do not use this company! This has to be the worst company I have ever used, they lie to you continuously. This company does not care!! Just read all the reviews to understand what you are actually dealing with! An absolute joke of a company! I had to give one star to post this review, other wise I wouldn't even have given them that! Sales department do not care about the customer The after sales service are liars where are the men in this company!!! No improvement since my last visit !!!!!!!!!!!!!!!!!! Their after-sales service needs a major service and a revision or maybe even a complete replacement, it works terribly, it works slowly, the time is up and the management system is broken. The reality is that the service team and management have no idea what constitutes customer satisfaction. Wake up the after-sales service. The Monegasque government should expel them from the principality .......
What started as good service quickly deteriorated due to the total disinterest of the new staff. fred john jean René are replaced by who? how sad!!!! goodbye bac
I dont usually go out of my way to critque a bad experience but on this occasion i feel compelled to prevent the same ordeal being experienced by others. Was sold a used Range Rover Sport that was later found to not have a full-service history (contrary to advertisment) due to the suspension and turbo breakdowns. BAC then tried to re-neg on the 2yr warranty that was in place. I would avoid dealing with Jonathan and go elsewhere.
Falling down with my range I suffered the law of a deplorable after-sales service. SHAMEFUL DO NOT USE THIS DEALERSHIP staff are rude, unattentive & unhelpful Extremely poor communication skills, nobody EVER calls you back when they say they will!! Emailed management & senior staff members with no reply Customer service is non existsnce
I found BAC Monaco to be very friendly and professional. I had a rather large front suspension and steering job to be done on my 2005 LR Disco III. Steering column, control arms, tie rods etc. etc. Also I needed new brakes front and rear. After emailing back and forth (mostly in English) I was given an appointment a few days out and took my car in. Friendly, attentive, efficient and all conducted in English (which helps me as my French is poor). Maxime checked me in and perhaps you can ask for him if your French is not too great. Frederic the service manager was also good to work with and communicated with me via email which was easy to translate if he wrote in French, but most times he wrote in English. The quote was accurate when compared with the final invoice and the work was provided in a timely manner. The car was returned to me fully cleaned inside and out, which was a welcome surprise. The car now drives like new again. While I appreciate that going to a Land Rover dealer for service was more expensive than going to an independent mechanic, perhaps as much as 30% when you consider the price of parts, the peace of mind and excellence of the service provided more than made up for the additional expense. This was a considered decision by me. I looked around and found that there is an independent specialist in Nice, but I couldn't get their phone number to ring. I met a French bloke with a fantastic Defender and he told me of a mechanic 70 kilometers away in the mountains...not really doable with the car the way it was. So, if like me you need your Land Rover worked on and you are nervous about using BAC Monaco because of the reviews on here...I bit the bullet and went to the dealer and it worked out a treat.
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