Lancaster, United States
2981 Hempland Rd
N/A
+1 7172952550
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Wonderful customer service and custom work.
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Got my tux here for my prom and had no problem.
Here to get fitted with my fellow groomsmen. The groom had things picked out so we simply tried things on. Had everyone out the door in 30 minutes. Friendly, professional staff. Place was somewhat dated and area to changing rooms could be spruced up. Overall clean, good price and supports local.
Felt very comfortable here. I have 7 groomsmen plus me and they had a very nice selection. Dealt with 3 different people on my two trips in and it didn't matter who it was. I was treated well... Edit (after the wedding): loved the customer service.. until I received my Tux and was given a premade tie and not the bowtie. It wasn't even a real tie so I couldn't even fold it into a bow tie. My best man didn't even have a tie and had the right vest... But The rest of my groomsmen had the wrong color vests. So we had to go with the wrong color vest and one of my groomsmen had to drop out just so my best man could look right. Another groomsman's tux was sized wayyy too small. Another groomsman had broken buttons. Another groomsman had a stained vest. They did take some responsibility but I didn't like how aggressive I felt I was being spoken to with the apology. I know he was frustrated and I believe these things may not have happened if Covid laws and regulations were not in effect... However I did not cause Covid and it is their business being run so that's part of the job when it comes down to it. I like their selection and how I was treated up until all the mistakes happened... it wasn't just one mistake. And it was important for me to be in a bowtie and not a premade tie for my special day. All the words that were said we're fair and correct but the energy and aggressive tone was not appreciated.
Great staff! Always willing to help you look sharp!
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Wheelchair-accessible car parkWheelchair-accessible entrance