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Lexus of Huntsville

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Huntsville, United States

lexusofhuntsville.com
Lexus dealer· Car dealer· Auto Parts & Supplies· Auto Repair· Automotive And Vehicles

Lexus of Huntsville Reviews | Rating 4.3 out of 5 stars (5 reviews)

Lexus of Huntsville is located in Huntsville, United States on 6580 University Dr NW. Lexus of Huntsville is rated 4.3 out of 5 in the category lexus dealer in United States.

Address

6580 University Dr NW

Phone

+1 2568248050

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car washOil changeRepair services

Open hours

...
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Verenetta Johnson

Purchased a new vehicle June 9, 2020. Lexus RX 350 ‘20 - Everyone was friendly and professional. This is my 2nd Lexus. Absolutely the best vehicles. I highly recommend.

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Monica Walker

My husband and I went to the Lexus dealership in Huntsville on September 19, 2020. We met with Chico Dutchess. He was extremely patient and professional with us as we were at the dealership a good part of the day trying to decide exactly what vehicle best suited our needs. Mr. Dutchess was a genuine person who seemed to really care that his customers were happy and satisfied with their selection. We will definitely be repeat Lexus customers and will prefer for Mr. Dutchess to assist us in the future. We would highly recommend him to anyone at the Lexus dealership.

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Matt Beer

Great selection of cars. To me a Lexus is the best car with the best reliability and safety standards. Will be back in August to buy a SUV.

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Minh Nguyen

I have been a long time supporter of Lexus of Huntsville. They have always provided great service to my wife's Lexus. Their service was so great that I was considering purchasing a sports Lexus car here. My recent visit was great. The Service consultant was Brink Hindman. Very professional and great service. He deserves a 5 stars. The only reason I deduct a star for this review is Lexus dealership at this location have recently changed its policy and no longer provide a borrow car for customers unless your service takes more than 3 hours. This didn't bother me at this past visit because I wasn't in a hurry so I didn't mind waiting; however, I can see this could cause some problems in the future when my wife or I wouldn't have 1 to 3 hours to sit around and wait in the lobby. Lexus is a top brand not just because of their cars, but also because of the service that they provide to customers. Taking away a customer's incentive could potentially give this dealership a bad look. Overall great service by Brink Hindman.

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Alyssa Metz

I typically do not write bad reviews but with this experience, I have decided to. I bought a used 2016 Honda Civic 21,000 approx. miles from Lexus of Huntsville about 6 months ago. About 2 months after having the vehicle, the paint starts chipping on the hood of the vehicle (which only continues to get worse), the glove box won’t close and the trim around my door and windows have started falling off. I personally take very good care of my vehicles. Keep in mind, my last vehicle was a 2012 used Honda Civic 68,000 miles when bought from a Honda of Decatur and it was still going strong with none of the above issues after 6 years and 300,000 miles later. So either they need to pay attention to the vehicles they are buying or they need to stop lying to cover up damage vehicles to make a sale. “I have worked for Lexus for years and would not put you in something I knew wasn’t perfect” LIE! Hovering me while I’m trying to inspect the vehicle. Next time I will listen to my dad when he says, just wait and let me go look at the vehicle cause they will take advantage of you and rip you off. I just don’t want anyone else to be stuck in this situation, definitely a first time car buyer like me! Take your time looking at the vehicle, every little thing. At the end of the day, it is YOUR money. Even when you feel like you have NO SPACE! Bring extra eyes and don’t be afraid to speak your mind! You got me Lexus of Huntsville but I pray no one else falls for it because you’re messing with someone’s hard earned money. Update: took the vehicle to Honda of Decatur to see if still covered under factory warranty and unfortunately not. The man that looked at my car instantly said the car has been repainted and more than likely wrecked. (Car fax was clean). Again, if they work with cars on daily, they should be able to tell this. So just saying, Lexus of Huntsville, you need to stop lying about the cars you’re selling or pay more attention to the ones you’re buying and resealing.

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