Hereford, United Kingdom
Unit 1 Haywood Industrial Estate
N/A
+44 1432839331
As with other recent reviewers, I initially had a quick response to a request for a quote on 3 internal window boards. I then asked for a sample, was assured this would be sent, but it never arrived. After several attempts to make contactI have now given up and will go elsewhere. Based on my experience I certainly would not place an order and pay them money up front.
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PLEASE NOTE THIS COMPANY DOES NOT FOLLOW THROUGH WITH QUOTES TO ORDERS! I made initial contact and got responses very quickly, but when it came to placing an order, after numerous phone calls and emails I had no response, not even an acknowledgement that they were dealing with my quote to order. Poor service, even if you are busy COMMUNICATION is key with any customer based service.
I have no words for this company what a joke, I emailed them many times and called them, I had paid for a sample that never turned up, when I called them they kept on saying it's been sent. When I do talk to them on the phone they seem very polite and professional but clearly something is a miss. Shame as they have a good business by the looks of it.
Like a number of other prospective customers I had the same highly unprofessional experience with Andy. I spent time detailing exactly what I required sketches etc and got a price for the materials from him. However, I then called about 6 times to progress my order. Each time I called he had no knowledge of me or my order. He would take my details and promise to call back-but never did. I appreciate everyone is under stress at this current time, but all a customer wants is an honest straight answer. Reading other reviews you won't get this from Andy as he was treating customers like this way before COVID. I bought my coping stones from Paving stones Direct. Helpful and straight forward customer service. They sent me a sample and once I was happy with that, placed my order and materials were with me next day. Eazyclad are a million miles away from this.
Sent this company emails, left messages on mobile but they never come back to you. Close the business online if you don't want any business!
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