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+441412210217
Ordered a Kilt on November of 2019. We went into the store in Glasgow and I was personally measured. When the kilt arrived, it was found to be too large on my waist, even on the last adjustment on the strap. Sent back for an adjustment. Got it back and it was still too large. We eventually travelled up from Birmingham to Glasgow on the February of this year, 2020. It was agreed the fitting was not as expected. A new kilt was agreed. It has now been 6 months since then. Still no kilt. There customer service is the poorest I have ever dealt with. No one is interested, cannot speak to anyone to get a refund. Now we just want the original kilt back and will pay someone to carry out the necessary adjustments. At the time we did not realise that Hector Russell is part of the Edinburgh Woollen Mill. I cannot recommend them ever, to anyone. If you are looking for a quality made to measure kilt, go elsewhere. Do not waste your time with this terrible business. Their customer care is dismissive, and frankly the poorest you will ever deal with.
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I would definitely recommend this branch for any kilt purchase. Although we got off to a rocky start after being misinformed and misled by Mark who also did not document his offer properly. We were saved by Carol and Alison. These absolutely amazing women know the ins and outs of every kilt jacket and measuring tape in the store. They managed to fix marks mess in a very short time and help restore my faith in the store. Great store, great staff. Adam is a trainee and is also fabulous. Apologies if mine and my mother in law to he's small meltdown scared you. Blame Mark.
Great service and price full kilt outfit bought from mark would highly recommend
If you want to buy a kilt and get great service from the staff- particularly Mark- go see these guys. The staff are very helpful and knowledgeable and will offer advice to ensure you get the best kilt you can. Highly recommended!
I took both my sons to the Glasgow branch yesterday to buy kilt packages for the wedding of one of them. We were served by Mark who could not have been any more helpful. 2 kilt packages bought and very happy.
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