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Brilliant service. I wasn't the easiest customer, nor a particularly big job profit wise, but following a site visit I had a quote within the hour. We then had several tweaks and redesigns following consultation with our builder and the architect but ETS couldn't do enough to assist. From approving the final plans we had the trusses delivered within 48 hours. Absolutely fantastic service from start, during and to finish. Thank you ETS.
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After our kitchen roof was condemned by the structural engineer, we called ETS to sort out our suddenly required new roof. They were able to give us a quote from our home drawn plans and came out to measure once the old roof came off. We got to continue our house’s Victorian ceiling heights into the kitchen by using the raised tie roof truss, and our roof lights give us loads of extra light in a shaded part of our property. Within a day of the builder removing the old roof, our new trusses were manufactured and delivered. Overall it was a simple and easy process, and we would happily recommend them.
We had ETS quote for engineered joists for our Orangery roof, they made the process so simple as they came out to measure and delivered on the day that they said they would. We were so pleased that when we started our loft conversion then we did not go to anyone else. Covid 19 has been a big issue for every industry but the guys at ETS ensured that their designer (who is in the high risk category) could still assist in our design from the safety of his own home. Again they came out and did a site measure ensuring that they put all necessary safety measures in place before and during the site visit to ensure that there were no hold ups. Our roof and orangery look great and everyone from the designers to the delivery driver could not have been more helpful. I highly recommend.
Fantastic design service and great communication all the way through the build process. 5 Star Service!!!
A home project requiring a flat roof extension, garage and annex room in roof trusses. The whole process was made so easy by the team at ETS. Only needed to provide limited information and ETS did the rest including site visit and measure. Communication was exceptional continually through process. Would recommend to anyone looking for new roof trusses well made.
Deli
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