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+442088779263
We relocated from a 1-bedroom flat in Clapham, London. We received a reasonable price on the net, Elephant Removal’s staff came right on time and worked extremely hard and fast with the due care. The service from the office staff was also remarkable giving me with all the moving tips step by step. The team is Highly professional and friendly. Cheers for a tremendous Move. Great value for money, would 100% recommend Elephant Removals to everyone moving properties.
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I very rarely give bad reviews but felt I had to let others know. We booked Elephant based on the good reviews and good quoted price (or so it seemed). Unfortunately we had a bad experience. The team were inefficient, slow and the packing and stacking was very poor. We were moving a two bedroom terraced house and sent a full video of the items to be moved to the team. It took them double the estimated time to pack, 2 hours longer than they said to load, they were late to the storage even though they had plenty of time to get there and because they charged by the hour, they ended up actually costing more than the other quotes we got. They were dismissive to the lady running the storage, who in the end stayed open late to accommodate us (luckily!). She described them as the worst movers she had ever seen and could not believe how badly the van was packed when she saw it. It is strange that our experience was so poor when they have good reviews. I guess it's possible we were unlucky and just got a poor team of movers but I would avoid this company if I were you.
I hired Elephant to do a small removal, from one house I was lodging at to another. The booking process was smooth, and they made it clear what information they needed from me, what the cost would be, and that I had to pay a deposit before the job. I got a call from them on the day of the move to check for last-minute issues and whether I needed any more help or materials for packing up. The team arrived soon afterwards, and the van was packed up in 30 minutes. Two hours later, I was in the new place and they were on their way. If found the movers to be very friendly, communication was clear, and the service was good value. Would use again.
Great move. Good chaps... (residential move with option 2 with 2 porters) amazing quality for price!
Totally unreliable, non professional and time wasters. (This second part is edited as they wrote me an email after this review) so to make things clear, that wasn’t about shortage of staff but simply because they wouldn’t “earn enough” they simply wrote me an email telling me that because I didn’t pay a deposit (they’ve never sent to me the link in the first place) they cancel the job, one day before! Now I received a blackmail email from them after they read this review telling me this: Please remove the negative review. Otherwise we will have to black list you which will affect your credit rating and future purchases and services that you may require with any company. Unbelievable!!
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