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+441985808606
Generally very satisfied with the product and service. The components were tidy, well finished and fitted together very well. There were not quite enough nails supplied to fit all the roof boards and it would have been helpful to have some advice on the layout and best way to fit the shingle tiles rather than having to work it out as you went along. However, I am very pleased with the finished product and have received complimentary remarks from neighbours.
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Absolute shambles of a company, after being sold the wrong panels that I was told would fit my gazebo I was then told the sales consultant shouldn’t of ever sold me panels for one side of the gazebo as they would not fit. I was the re sent the wrong panels and then the 3rd deliver the panel still did not fit and my carpenter had to cut down one panel. I paid over 3000 for my gazebo and I am extremely unhappy with the after sales service. To add insult the customer service team do not accept calls and respond only via email! Shocking service.
This company are really just dishonest. Sales people that just want your money and don't know much about wood or the cabins, pressure and telephone harassment to deliver a wooden cabin in hundreds of pieces during Britain's rainiest week for decades, oh and you have to unload tons of wood yourself - no HiAb trucks at all. Unclear website description and prices that rise after deposit paid. Customer services are really not so smart and not interested in customer satisfaction at all. There are tons of complaints about them on Martin Lewis' Money Supermarket. Will never buy from them again.
So far have a log cabin and wood store, both are excellent quality, easy to build and look delightful. There are never bits missing in fact usually extras, delivery is done with consideration and communication is great. Would recommend Dunster House to anyone, the prices are no worse than any other supplier but quality puts them far ahead.
I recently made my second purchase from Dunster House. This time I did a self build as the building wasn't as big as the last. a great company to work with, good product and helpful staff. The delivery team helped with identifying parts so that I could stack them thoughtfully to make the build easier. The finished garden building is excellent. It is weather proof and where I am on the Devon Moors, I am confident it will withstand what nature will throw at it.
Deli
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