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Frankie's customer service is very poor. Needs to remain professional when dealing with an issue on a w2. Also Ms Betty his supervisor , supposedly overheard the conversation. When we brought up the aggressive tone he had with my family member. Betty stated that she will make a note about it. Is that all that you can do? No disciplinary action. Or unable to hold him accountable? No wonder why no one has faith in our system anymore.
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Supervisor Betty didn’t do anything about the helper Frankie. He was not professional and spoke over my friend and continued to not help her and make her cry. What is wrong with Guam’s Government customer service?! She knew the problem and just wanted to know how to fix it but she got an aggressive worker instead who did not help at all
Tried calling all the numbers but it seems to not be working. I Guess this is one of those places where you have to waste time and gas to go there in person just to ask a simple question. There is no email address either on the website to even send an email.\u200d️
Their departments relocated to the different floors of the GITC building in Tamuning. Their old building in Hagatna was torn down due to building code concerns.
New location: ITC Building 590 South Marine Corps Drive, Suite 215 Tamuning, Guam 96913 Human Resources is on 2nd floor
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