Danvers, United States
101 Andover St
N/A
+1 9787398705
DeliveryIn-store shopping
Wheelchair-accessible entrance
Car hireCar washOil changeRepair services
Brendan acts with kindness, professionalism and efficiency. He treats each person with respect, whether on the phone or in person. He took care of my vehicle issues in a timely manner. He respected the mask mandate. He demonstrates the quintessential Lexus representative. The loaner process took minutes, which I appreciated. Few patrons in the wait room, which made us comfortable. The available coffee machine supplied us with liquid warmth as we waited. The water machine kept us hydrated during these cold dry mornings. I appreciate the special touch of those who vacuumed my car and the young man who polished it before I left. My Hesitation to five stars concerns an older gentleman who works at the facility, who first walked around indoors with his mask below his nose,and then when he said goodbye to me outside, had his mask off his face. I feel all employees as well as patrons must wear their mask diligently for the protection of all of us, especially seniors.
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Last week I decided to go to Ira Lexus, Danvers Ma. to look at former lease vehicles. When I arrived, I was greeted by Jaime De la cruz, a sales consultant who would show me a 2017 Lexus ES 350 premium package vehicle in the color that I was looking for. He was very polite, easy to talk with, and had all the answers. He allowed me to take the car for a ride and when I returned introduced me to Ted, the Sales Manager. I told them I simply wanted to look at the vehicles and possibly purchase in the spring time. I returned home and I thought about the vehicle which was in the pristine condition with low mileage. I returned that afternoon to discuss purchase options and pricing. Jamie suggested that I trade in my Toyota Camry and it made it very easy to finalize the deal at a very competitive price point. Two days later I picked up the car. Everyone could not have been more professional and pleasant. Most importantly, even though it was a former lease vehicle, they made me feel like it was a brand new Lexus. I would highly recommend Ira Danvers if you are looking for a Lexus vehicle. They are more than a 5 star dealership.
Had a wonderful experience at Ira Lexus from the second I walked in the door. I was directed to William who listened to what I wanted and never tried to force anything I didn't. He pointed me to features that he thought I would like and told me all the options. They did not have the car I wanted on the lot yet in less then a day they found it and I was signing paperwork for my new car. I would recommend Ira Lexus to any and all looking for a new car or SUV.
The scheduling, continued updates, speed, etc. were exemplary. At 35.5 K miles, at this visit (oil change) & last visit at 30K, it was suggested 4WD fluids were “somewhat compromised” & should be replaced. Checking web for other brand vehicles, this happens much later in auto’s life - I went ahead as I love my RX350...but makes me wonder, as a female, if this needed to be done now. I should read up on this related specifically to Lexus to be assured...and even look back at service recommendations in purchase literature.
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