Clinton, United States
7508 Old Alexandria Ferry Rd
N/A
+1 3018779060
I have been a faithful customer of Green Petroleum for years. Excellent customer service.
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Green Petroleum offers competitive pricing along with first class customer service. They are professionals who do business by the books but make customers feel as if they receive personalized service. I appreciate the care they pay to my concerns and needs.
If I could have given this place a 0 I would have. I requested fuel x3 days after my payment was processed, day one was given a promise of arrival the following day, day 2 was given no explanation as to why my fuel was not delivered, and that it will be delivered before 8pm, day 3 was told that \The ball was dropped and would be delivered no later than 5pm\ at 6pm of day three we called multiple times, sent email, and online request, and never received a call back. Day 4 here we are in single digit weather with my 4 small children 1,5,8,9 years old, with a processed payment, no heat, and no reponse to any correspondence. I typically dont write reviews, but this is less than piss poor service. I will never ever use this service again.
This company is very unprofessional. I placed an order and called to ask prior to making the order the date I would be able to be provided service. I was given the next business day. My card payment was accepted, and the money was withdrawn from y account. I called the day of service and spoke with the individual whom answered the phone, she then confirmed at 12 noon date of service that I would get oil that day but no particular time could be given to me. At 4:30 pm, I called after having my 10 year old child at home suffering in the cold awaiting the oil delivery to only be told \ the driver called out for my route\. Okay so when was someone going to extend a courtesy call? When did you all determine he called out after my confirmation call at 12 noon??? This was my first time using this company and will be my LAST! Then you have someone on the phone being rude, unconcerned as they are going home to heat in the blistering cold, and then asks me \ do I want a refund\. If you can help it, don't waste time of money.This was very rude, unprofessional, as well as unacceptable for me being a first time customer. SERVICE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Worst service ever!!! Took my payment, didn't deliver and when I called to inquire about my delivery was not given a clear explanation and was hung up on by the office manger... Called back to speak to Mrs. Green ( assumed owner) was given a reasonable explanation and a joked with her about me driving for them because I have a CDL since they were short on drivers... Was told she would call me back shortly ...30 mins later I get a call back from the office manager saying that the card was refunded... ???? Confused and pissed my wife called back and was told they cancelled my order because I \ threatened to come to their office\, a customer that has previously paid the day before and simply wanted some answers... Inconsistencies, rude and unprofessional... So much for trying to support local business... Don't tie your money up with them , if you are a new customer pay when they deliver or avoid them like the plague I can you can help it...
Deli
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