Chertsey, United Kingdom
36 Fletcher Rd, Ottershaw
N/A
+44 1932911991
Great communication by text (my preferred method). All queries answered quickly. Quoted for tow bar fit, day & time. Turned up as planned & price on the day the same. Job done in a matter of hours at home address. Fitted my own bike rack & electrics worked no issues. Took 4 bikes 1st drive out 2hours. All well.
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DONT NO USE. We Contacted towsafe with more then enough notice to have our tow-bar fitted before our trip. I was contacted by him and asked if he could change the day as somthing had come up, I was assured that I wouldn’t be let down and it would definitely be fitted before we went on our holiday. When the gentleman arrived to fit the tow-bar after around 30 mins I was told the main part of the tow bar was missing, as this was on a Saturday I was told that he wouldn’t be able to do anything until Monday and have the part delivered for Tuesday (we was suppose to be going on holiday on the Tuesday) I was then spoken to in a very unprofessional and Rude manor as I asked him what’s the part called as I may be able to get the part you off internet before Tuesday, he was very reluctant to tell me what the part was even called and just contained to tell me that I wouldn’t be able to get a hold and there was nothing I could do about it, I asked him if I could take a photo of the box so I could try get a replacement quicker , with that I was told he don’t want to open anything and I wasn’t even showed the box (felt like he didn’t even have the towbar at all) after getting very upset, I managed to change our trip days so we could still go. I was promised he would be at ours on Tuesday to fit the towbar no matter what time so we was able to still go on our trip, come Tuesday I called and called and was told he couldn’t talk right now via a text kept ignoring my calls all day. It’s safe to say I will not be recommending!!!
I wish Kelvin had informed me earlier that the towbar was not available ( du to the current conditions), made the appointment more than a fortnight ago and texted 5 days before to ensure we were still on schedule and then told the job could not be done. Rather unprofessional or forgetful. Did not inspire much confidence and left us high and dry before we go on holiday.
Great work ! fitted in 3 hours in my drive with no traveling for me. Great job.
Excellent. They have been supplying and fitting all of our towbars for more than 20 years. Always great quality and a good price.
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