Castleford, United Kingdom
53 Pontefract Rd
N/A
+44 1977555688
DeliveryTakeaway
Late-night food
We've used Jade Garden as our go too Chinese take out for a few years. We even moved out of the area and still go however our past 2 experiences have been shocking. They either have a new call taker who doesn't listen or they just don't care enough to pay attention to special requests anymore. If they got their meals correct they're spot on, however after our recent issues I think it's best we find a new more local Chinese.
like
My number one place in Castleford for nice fresh Chinese food polite staff as well
Found a woodlouse in our food today when we got home and put the food onto our plates so I called them up to tell them what we discovered and that we weren’t eating it. Was told to take it back and she would give us a refund. When my partner took it into the shop the lady behind the counter began checking all the tubs and accused us of eating the food and said it was a burnt piece of rice, it definitely was not as rice does not have legs!!! None of us ate the food, we plated some of it up, then discovered the woodlouse so obviously wasn’t going to eat anything. We are really not happy with the customer service we received and how she was debating on giving us money back after it all. We used to order from this takeaway on a weekly basis and will not be ordering from here again.
They need to set a English person on who can read the delivery note for the food because not once have they got it right. If anything they do the opposite!
attitude towards customers needs huge improvement. food is no better seen more meat in a vegan meal than my special chow mein. First order came wrong. sent a second out which was worst than the first would not recommend. avoid!!!
Deli
The best companies in the category 'Deli'
DeliveryTakeaway