Cam, United Kingdom
, Woodend Green Farm, Woodend Lane,
N/A
+441453899003
A terrible experience with the admin team of abbey loos. Started with a booking request for a weeks hire, Saturday -Saturday. The toilets arrived on the Friday with no one there to allow access to the venue as I was on holiday and my partner was on a training course. Eventually she was able to get there to sort but very inconvenient. We then received a phone call on the Monday to say that they needed access to the venue to collect the toilets. Thank goodness the venue was locked or the toilets would have disappeared before our next event on Tuesday. We then had them try to take the toilets again on the Friday and had to deal with the matter, disturbing our training event. The person we spoke to on the phone was extremely rude, telling us that they didn’t work weekends and we had been undercharged for them as it now covered two weekends. We paid what we had been invoiced and our emails proved the dates which we had specified. They then tried telling us we had had them for the week as they delivered them Friday (which is correct but they delivered them on the wrong date)! Finally they allowed us to keep the toilets until the Monday (as they don’t work weekends) but quite frankly the service was diabolical. Whether it was communication error or they just couldn’t care less about their customers, I don’t know but very reluctant to use them again. The only thing saving this from being a one star experience, is the fact that the toilets were clean and well stocked. With more future events booked, we will be looking into using a more reliable company.
like
Great service, big thank you for all your help guys.
A great, friendly, helpful company. thank you Abbey Loos.
I have been to many festivals and events and when attending Tewkesbury Medieval Festival i found Abbey Loos looked after, always bog roll and an over generous squirt of alcohol rub. Looking forward to taking a dump in them at the next medieval festival!
Deli
The best companies in the category 'Deli'