Bromley, United Kingdom
Maple House, 157-159 Masons Hill
N/A
+443001000303
Worst housing association ever they don’t care about their tenants at all,how are they allowed to get away with this incompetence
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Completely incompetent lettings officer - namely a Claire. Made appointment with me for a viewing, the one thing that she needed to get right was to have the right set of keys, just had to check them before viewing to save me from taking time off of work, spending on cab and train. But no she waits until i get there having dragged my family along too, and then fumbles around with the wrong set of keys, says its happened to her before unashamedly. Completely unhelpful thereafter and rude on followup phone call, not accepting fault and insisting on rescheduling date to when i am away abroad, expecting me to cancel holiday plans? ridiculous.
Very good value for money. Thanks to Brian our block is always clean.
No sense of responsibility. Poor communications. Treat tenants, leaseholders and staff with contempt. The senior management refuse to speak to anyone who doesn't tell them only what they want to hear. Tenants group on Facebook of over 700 hundred members making noise for change and being banned and blocked on Facebook and Twitter. The way they operate is the exact opposite of the values and ethos they share on their website. Leaving people in unsafe homes and ignoring any feedback, shocking. Check feedback on Trust Pilot and from employees on recruitment sites like Glass Door and Indeed. #clarioncall4change
Worst housing company ever! They have no health&safety procedures and allow criminals and people on drugs to live in accommodation that is meant for key workers!
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