Blackburn, United Kingdom
Nova Scotia Retail Park, Bolton Rd
$$
+441254291340
N/A
Good vets. Great staff. Have all our cats with them.
like
The reception staff are brilliant. Very friendly and really help to put you at ease. They know my pet and make a fuss of her which helps me to feel like a valued customer. The vet explained clearly what would happen and aftercare was also explained clearly. As part of the post op care, I rang with some concerns about my pet, and they helped me to move forward by discussing a plan for next steps. I can't fault them.
I booked my appointment for microchip and vaccinations 9 days before the appointment and I fully paid in advance. 48 hours before my appointment the vet rang and said they couldn't do the microchip because they ran out and didn't know when the next batch was going to arrive also when this was being discussed on the phone the lady did not seem to care about the problem this was causing. This was absolutely disgusting as I had people coming to pick up the puppies the day after vaccination.
Overall the service is very good, but during the pandemic, as a new pet owner, I have felt let down by their almost deliberate attempt to prevent me from taking their vac for life plan. I bought my first kitten just before the lock down, had her vaccinated, wanted to sign up for the plan, forgot and when I remembered, I was just outside the sign-up period. I bought my second kitten, just before lockdown 2. I had him vaccinated and missed signing up by one day! I was refused when I rang up. I'm disappointed in the lack of empathy and support offered by management.
Excellent service, at the vet's. Highly recommended
Deli
The best companies in the category 'Deli'