Birmingham, United Kingdom
111 Bishopsgate St
N/A
+44 1216431638
No wheelchair-accessible entrance
Waited months for an appointment, then got a counsellor who seems very biased and talked for most of each appointment. I've seen that a previous review said this so perhaps it's the same person. One person was allowed to say anything they like whilst the other was stopped and \corrected\ in a very judgemental tone. More likely to compound issues and unfortunately put an end to the relationship.
like
Requested new sessions with our former counselor Peter, who had provided useful, kind and compassionate advice, but was denied further sessions with him on the basis that Relate's policy states a restart with a different person. With the effort it took to find someone with whom both my partner and I clicked, it was disappointing and frankly inexplicable that the service was denied. Returning with a different counselor is tantamount to restarting the search, so we will be looking for alternative organisations who listen to the needs of their customers. I hope Relate review their policy, and consider that a repeat counselor already knows the character and circumstances of their patients and can provide more value, especially when this is explicitly requested by the patients.
Really poor service. The counsellor assigned to us as a couple was biased to one of us. She also sounded like she didn’t wanna be there every session. If you want to stay together or resolve issues, Relate in Birmingham is the best place to AVOID. They will do nothing but drain your money. Spend it on a slightly more expensive counsellor who knows what they’re doing.
I made a consultation appointment with them that they cancelled 30 mins beforehand as the counsellor hadn't turned up. I made another appointment with them that they cancelled late the day before as apparently this slot doesn't exist. Shockingly poor booking service, would suggest visiting an independent.
Fantastic charity offering counselling services for the local community.
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