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I was admitted recently to Heartlands as emergency. From the ambulance crew, A&E staff, xray department to ward 11, everyone was absolutely amazing, caring and provided prompt treatment. Unfortunately even the times of pandemic some patients make life hard for staff, by being rude and not adhering to rules. Despite that the staff still state they had a duty of care to those patients. The staff have patience of a Saint. A big thank you to everyone at Heartlands.
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DO NOT ENTER IF YOU HAVE A PERSISTENT COUGH - clearly printed outside the main entrance. 1:54pm 26/09/2020 In the A&E department ( children ) there’s a child persistently coughing, Not only I but every other parent complained to the receptionist to keep that child in a separate room or cubicle. UNPROFESSIONAL receptionist apparently doesn’t seem to be bothered !!!!!!!! They’re putting all the other parents and children at risk. Doesn’t matter if the cough is COVID19 related or not, Mrs RECEPTIONIST at least DO YOUR part to keep the others safe.
had to be sent here 28 times on my 3 day trip to birmingham since i got bloody shanked so much
Some of the nurses were abrupt when speaking to them. It was ok. They took care of my mom, especially when she went back in just after being discharged due to her condition: they were quick to arrange her operation so she could have the best chance at not getting worse. You can't visit still which was the only hard thing on my mom but one of the nurse let her see me from a distance when driving sunny off so that was nice. I know it really helped my mom whilst she was there.
They have closed the sleep apnea testing and sleep disorders clinics so patients can't have testing done or get a CPAP machine. They have been closed since March 2020 this is terrible they are letting people down who have sleep conditions. I have phoned 3 other hospitals in the West Midlands and they are still open and seeing patients. We know COVID has been devastating but what about other patients that need to been seen and have health problems we are just left to suffer or die. Do you know when you are going to open the sleep apnea clinic so people can be seen and get CPAP or the treatment they need if other hospitals can still continue the service why can't you!
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