Nick Selby
For a three-week trip to the Chiemsee region, I went back and forth as to whether to bring my MTB, and decided that the risk of damage to mine was too great. I searched for a couple of days, reading reviews and looking at selection before getting in touch with Fahrradverleih Chiemsee Fritz Mueller. We sent an email and said we wanted their full-suspension MTB and can we have a price? Marco wrote back almost immediately and gave us a terrific price on the rental. When we arrived, they treated us like family. The staff speaks great English, the bike was ready and waiting for me. They added a Velcro-connected waterbottle holder, and gave me an extra tube, an air pump, a new, in-the-box set of front and rear LED lights, and told me that if anything happened at all, or if I needed any other equipment for the rental that I should just come in and grab it. The bike was a Conway 12-speed with Rock Shocks, and while it wasn't the bike I was used to, they walked me expertly through its idiosyncrasies and answered all my questions. They seemed genuinely interested in the routes I would take, and recommended the kamoot app in addition to giving me great local advice. They really, really cared that I was going to have a great time and enjoy the bike. I stopped in once more during the trip to chat about a ride, and they gave me even more advice. I cannot say enough just how helpful, earnest, interested, involved, and caring these staff all were. Everything was perfect, nothing went wrong, and I was very confident that if it did, they would have helped me. This is literally the most positive experience I have ever had renting a bike, and I cannot recommend them enough. I put a total of 503km on the bike in those three weeks, on mud trails, roads, mountains, gravel... If you come to Chiemsee for a day, a week, or a month, these are the people to see. I only gave them five stars because I couldn't give them six.
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