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+441902700456
I have been using this company for a number of years now in respect of looking after my water filter. The service is excellent very old school, they really take care of their customers, nothing is too good. The proprietor and all his staff lovely to deal with. They also do not seem to mind how far they travel either.
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Extra part added at the bottom of this initial review. Baffled and feel somewhat ripped off.... I own a non electric water softener which is not working properly. I called Baldwin’s who offered me an appointment and fully explained their call out charges. No problem so far. They asked me to send in photos of my current softener so they could see in advance what I had. I duly obliged. I sent in three/four pics of the make, the pipe work etc. Engineer arrives as agreed, all great, looks at softener and finds a leaky seal or two, to then say we don’t fix this type of softener, we don’t have the bits for these. Now I am not for one moment blaming the engineer. He was a really nice bloke. But I will now be billed 90 for them to look at a softener they know they don’t repair. Had I not sent photos and they turned up then no complaints, but to have photos so they knew the make and type and not say a word, knowing they don’t repair my make is in my view unscrupulous and immoral. I will not under any circumstances be having any more salt or a new softener from them. I have rated them 2* and not one as the engineer was such a decent guy and whilst not betraying his employer did not know where to put himself. Furious and may yet challenge this... seeking advice as we speak. 6/02/20 I have today received a letter from the company and a cheque offering a full refund of the charge. They have read my review and acted on it. Whilst I don’t agree with all of the contents of the letter they sent I do acknowledge that this is a very magnanimous gesture and have uprated my score from 2 to 4 stars. Thank you google reviews
Genuine family run business and very friendly service cant recommend enough.
Visiting owner as carer not customer, lovely man
Love my water softener, nice soft water and saves me money on washing powder and repairs as water so hard in telford.
Deli
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