Anacortes, United States
2511 M Ave suite b
N/A
+13602994211
I had some major anxiety about going to this walk in clinic for the first ever. I was greeted so politely and I felt like there was Genuine concern for my well-being. I was having back pain and wanted to make sure it wasn't my kidney as I'm diabetic. I was seen almost immediately and the nurses were so kind I felt like a guest in someone's home... I don't say that lightly. The doctor had a down to earth attitude and I felt like I was talking with an old friend. I was in and out within an hour ..I'm sure it was faster but I wasn't watching the time . Turns out it was just plain old back pain which was reliving to hear. I would highly recommend this clinic. Thank you guys for being so nice !!
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I called ahead of time to see if I could be seen and whoever I spoke to sounded promising and said I should be seen right away. I drove 30 mins just to wait for an hour and a half just to leave without being seen. You’d think the 2 loud irritable toddlers would have been a constant reminder that I was still waiting. I asked the desk when I’d be seen because the 2 ladies before me were already long gone and she said I was next. 30 mins go by and more and more people are coming and going before me. I ask the desk again and she claims there was an emergency... ok understandable since this is a hospital but so many others arrived after me and had already been seen and left. Naturally so my toddlers start acting out because of the wait we had to leave. It’s horrible to have to ask when I’ll be seen and each time be told I’m next then see more and more people go ahead of you.
Phone wait times can be 45minutes or longer. It's crazy. Great staff and location but the phone system is terrible and understaffed since Covid.
The reception staff was very nice and so was the nurse who initially helped me. I came in with an injured ankle. They made me walk to the emergency room to get X-rays then walk back, which was annoying but it is what it is. Once I hobbled back (I was also alone and had nobody to help me) , the PA saw me and was very very short with me. Jabbed the papers with my X-ray results into my hands, wrapped my ankle with an ace bandage and told me to have a good day and left. She didn’t even offer me crutches, asked me if I had a brace at home, I said no, and then proceeded to wrap it in a bandage. She also didn’t give me the chance to request the crutches before She walked out of the room. When I went home my symptoms intensified and went to a different urgent care where they treated me, cared for me gave me a proper brace and crutches. I have to go back when the swelling goes down for more xrays. I won’t ever come here again.
I was hesitant to take my daughter to this walk in clinic because of the reviews but I’m glad I did. The receptionist was so sweet and all the medical staff was quick and efficient. I was in and out within the hour. I had a great experience and I do recommend going to this walk in clinic.
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