Albuquerque, United States
4421 McLeod Blvd, Oso Grande Rd NE Ste A
N/A
+1 5058819111
Awful awful awful. My doctor prescribed an oxygen machine that did not work from day one. I called, I wrote...never got a response nor someone to come repair the machine. Now, months later, they are calling wanting me to pay their bill, which I received only one month of three. I keep telling them I won't pay, but they keep calling. THAT they have good follow-up on! Next comes my attorney - horrible!
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Whenever I call for help they send me to the 800 number they are always rude, unconcerned and uncaring. I have never been treated with such disrespect from any company in my life as I have from the Apria Albuquerque office in my opinion all staff should be fired and replaced
They are uncaring, money hungry, and they never call back when the promise to do so. they send unnecessary supplies and fail to check insurance coverage. I DO NOT RECOMMEND THEM TO ANYONE FOR ANYTHING.
I would give this company a zero if I could. RUN AWAY if your doctor tells you to go here to get supplies DON'T. I returned equipment and they said that they did not get it all and are now charging me 212.81. I dropped if off with a gentlemen in the store. They are rude. please do not use them.
I received a Dr.s order for a new CPAP and mask. I am a difficult customer as I wanted very specific requirements for my mask. Becky, from the Apria Albuquerque branch office, took the time during our phone call to walk me through several styles of masks, she looking online from her side while I was looking online from my side. It took a little while to fine the requirements that I needed, but Becky was extremely patient, kind, interested and willing to help. I haven't receive this kind of service in a very long time from anywhere. I had to call Apria Albuquerque Branch back again later and again talked to Becky. She was just as warm, kind and efficient as she was the first time. It's people like Becky that make Apria Albuquerque Branch the great place it is.
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