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+442079353734
They're the best. Very professional and fair prices. Would definitely recommend as it's very rare nowadays to find this kind of service. They even came to my house because I could't put a combination for my luggage
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I was in town for a family vacation a couple months ago, and brought one of my bags to see if they were able to fix the handle that was damaged in transit. In about 20 minutes, my bag was good as new! The gentlemen working were extremely friendly and attentive, and charged a fair price. For reference, I have a newer smart bag they had seen for the first time, but they were able to fix it no problem. They were also interested in having that bag in their stores so you can tell they're intentional about their research and products they sell. Very pleased with the service here. Definitely the place to go!
Bob’s The Man! Called Alba at 9:30 re broken lock and wheel on two of the Rimowa suitcases I had purchased from them. The manager Bob answered and asked me to bring them in for repair. Arrived at Alba at 11:00. I recognised Bob as the person who had sold me my suitcases. He is not one for small talk, but I knew that he was fair and considerate already from my previous dealings. He had been very fair on pricing with me before and even dropped off the suitcases at my home - excellent service!! Bob said the cost was around 60 for the wheel repair and about 38 for a new replacement lock. This was fine and he said if I went for coffee for half an hour everything would be ready. Sure enough within 30 mins I came back and both my suitcases were ready! Bob even setup my lock codes. EXCELLENT JOB BOB!!! Thank you ALBA team.
These guys were great. We took our suitcases with broken wheels to them unannounced. 2 hours later, they had repaired them perfectly, and at a very good price too. They were very professional and friendly as well. We cannot thank them enough. HIGHLY RECOMMENDED.
Simply got yelled at when phoning them. Little to say it's not the best first impression and I won't even bother going. I bet there are other shops in London that will offer a better customer service.
Deli
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