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The receptionist I spoke with was incredibly friendly and understanding, but was sad to see how some of the others spoke with her when I arrived. Wished the doctors and the rest of the staff had the same attitude as the girl I originally spoke with :(
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Brilliant service. I have always been treated with respect and politeness. Everyone always offers help. The doctors and nurses are so kind. Wouldn't want to go to any other surgery.
We have been with the practice for nearly 20 years. Father had a long-term respiratory illness (COPD). He became very sick and began to experience severe breathing problems alongside other symptoms of Covid-19. He rang the practice to get antibiotics and was told they would have to see him to treat him and advised him NOT to go to A&E. He was not offered an appointment on the phone, and instead had to ring again to book an appointment and was unable to get through to reception. He sat in a queue for nearly 20 minutes on the phone. My mother ended up calling 111 and was advised to take him to hospital which she did. He was immediately admitted by the hospital on a Friday and diagnosed with Covid-19 a day later. After being discharged on the following Monday, the practice did not bother to follow up to offer him any after care and still refused to offer him medication. On Friday (4 days later) my mother discovered him dead. The GP was reluctant to accept responsibility and was practically pooing her pants when confronted angrily by my mother who was admitted to hospital with Covid-19 the day after my father died. Coroner's report: my father died of Covid-19, Pneumonia and COPD. His condition was treatable and yet they didn't bother. My mother has luckily survived and has been discharged from hospital. We are still waiting for the practice to call us to offer aftercare. I pray she doesn't die waiting as well.... From Tamsin Hamilton-Testrote, Daughter of the deceased
Abbey Medical Practice is a busy place but I've never failed to get a same day appointment. I'm not a frequent visor but each time I visit I am struck by the friendliness and courtesy of the staff. The doctors can be brisk and to the point, but if your ill, social chitchat just keeps other patients waiting longer. An excellent, efficient practice and you can always find a parking spot.
I've always be able to book appointment the same day. They also have very good system online. Staff are friendly and very helpful. Sometimes is difficult to contact with your doctor because they are very busy but generally I strongly recommend Abbey Medical Practice to anyone :)
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